Shipping / Policies
Shipping

Shipping

MSM Supplies Australia uses Australia Post Express Postage for all shipping in Australia, unless you specify another shipping method, in which case, we recommend you call us to arrange and confirm the new shipping method.
Authority to Leave (ATL) Notifications

Authority to Leave (ATL) Notifications

Please note, if you have given Authority To Leave, you are taking all responsibility should your package be taken (stolen) from your nominated delivery location.
This means if you leave instructions that your packege should be left somewhere, we cant be held responsible if it then goes missing. 
We can only take responsible for your package up to the point of it being dropped off as per your instructions.
Delivery Costs

Delivery Costs

Express Post up to 500g is $12.50
                      up to 3Kg is $14.00
                      up to 6Kg is $24.00
                      Over 6Kg is $36.00
Damaged Goods

Damaged Goods

If goods arrive Damaged, contact us Straight away. As sooner we know about a problem, the sooner we can address it.

Late Deliveries and Tracking

Late Deliveries and Tracking

We strive to make all delivery promptly, If an order is received before 3pm we generally post that same day. However there are factors out of our control (Australia Post has occasionally been late, usually only during the silly seasons). If you have not received your shipment within 3-4 days, please contact us. For all express postage packages, we can supply you with a tracking number so you can contact your local post office to see what the hold up is. We will also do what we can in the way of tracking from our end.  We can be contacted by; Phone: 08 9419 2271 email: sales@msmaustralia.com.au


The Information contained in this site is for Educational and reference purposes only, and it's not intended as a substitute for Diagnosis or Treatment by a Qualified Natural Health Care Professional